Video interpreting

If it's Live, it's InterpretersLive!

InterpretersLive!, provided by Sign Solutions, enables on demand and pre-booked access to qualified NRCPD registered British Sign Language interpreters, and other communication professionals, 24 hours a day, every day of the year.

From home

InterpretersLive! is available on your phone, tablet or desktop. From the comfort of your home you can contact any organisation in our Directory instantly and for free, on the StarLeaf app.

For work

InterpretersLive! can be used for instant access to a BSL interpreter when you need it, whether for instant meetings or to make and receive phone calls, we can guarantee you effective communication when you need it.

For your organisation

With InterpretersLive!, your organisation can be accessed by Deaf people in their first or preferred language of British Sign Language, providing instant and equal access to your products and services and expanding your reach.

Expand your business reach

Is your organisation accessible to Deaf people?

Many businesses are inadvertently turning Deaf prospective customers and employees away by failing to provide them with basic access to their organisation.

By having a (VRS) video relay service, InterpretersLive! link on your ‘contact us’ website page, you can enable Deaf people to make calls direct to your main phone numbers. You can also conduct a regular telephone call through a qualified British Sign Language video interpreter, only paying per minute for the call.

A (VRI) video remote interpreting InterpretersLive! service enables you to use any tablet, phone or computer with a camera and sound, to instantly have a BSL interpreted conversation with a Deaf visitor to your premises.

InterpretersLive! for NHS Organisations

We are the go-to for NHS organisations, who choose our high quality, secure and reliable InterpretersLive! service to ensure their healthcare services are accessible to Deaf patients in a secure and equal way.

Organisations can choose a VRS (Video Relay Service) for their website and/or VRI (Video Remote Interpreting) for within their organisations, so patients can communicate with NHS staff in person or remotely from the comfort of their own home.

Our Interpreterslive! video relay service enables patients to contact a contracted NHS organisation over the phone instantly via an NRCPD registered, qualified British Sign Language interpreter. It’s simple and all NHS staff have to do is answer the phone call. Patients can make and cancel appointments, speak to their doctor or get advice and support in their first or preferred language of BSL.

Our InterpretersLive! video remote interpreting service can be used on-demand to enable patients to communicate with staff for emergency or ad hoc requirements, for example presenting at A&E. NHS staff can use any mobile device or computer to connect to a waiting NRCPD qualified BSL interpreter.

InterpretersLive! for your local council

Under the Equality Act 2010, councils must not discriminate when delivering goods and services.

The Public Sector Equality Duty requires the Council to ensure equality of opportunity and to provide a service which meets the needs of and safeguards our most vulnerable residents.

Many councils use our InterpretersLive! service to ensure their local services are accessible to Deaf residents both online and when they visit customer services at the council building, leisure centres, libraries and tourism offices. Our service gives local residents the flexibility to communicate and access services as and when they need to, and the addition of the InterpretersLive! service to council websites makes them more accessible, increasing their accessibility ratings.

InterpretersLive! within retail

We work with many retail and hospitality businesses to offer InterpretersLive! – look out for the InterpretersLive! sticker to see if your favourite store is participating.

Making the high street more accessible is part of the ‘Purple Tuesday’ campaign, which aims to enhance the retail experience for people with disabilities and additional needs.

Retailers that are not accessible to disabled customers could be missing out on their spending power and, not only that, it is a legal requirement to make ‘reasonable adjustments’ to meet the Equalities Act 2010.

InterpretersLive! for your Deaf employees

Under the Equalities Act 2010, all organisations must support Deaf employees to access employment opportunities and ensure they have equal chances at work. We work with many businesses to help them fulfil this obligation, providing a mixture of video interpreting and in-person interpreters.

This allows them to ensure Deaf employees can make phone calls when they need to, participate in meetings and training, and engage fully with clients and colleagues. Access to Work will usually fund any necessary ‘reasonable adjustments’, including the provision of in-person and video remote Interpreters and other types of communication support.

Organisations can also make their employee helplines accessible to their Deaf employees via a video relay service link on their intranet pages.

Would you prefer to use a different video platform?

We can provide remote video interpreters and other communication support via any video platform of your choice, as well as offer advice and guidance on the suitability of video interpreters based on the type of appointment, the duration, the complexity and the number of attendees.

If you are a BSL user, you can contact these clients free of charge via the InterpretersLive! service.