Privacy Policy

Sign Solutions is committed to protecting your personal information and being transparent about what information we hold, whether you are a direct service user, a contract client, an Interpreter, a trainer or a member of staff.

We do not collect more information than we need to fulfil communication support or training requests and will not retain it for longer than is necessary.

Our detailed Data Protection Impact Assessment is available here, detailing the types of data we collect, the purpose, the length of retention and the security in place to protect that data we process and hold. This assessment details data collected via all communication methods.

Like most similar websites, this site uses cookies. See below to find out more about cookies and how we use them. By using this website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

We do not pass data to third parties. We only use secure and ISO27001 monitored third party cloud based software for our booking and accounting systems, email, live chat, VOIP telecoms and video conference provider. In order to facilitate requests for our communication and training services.

At any time you can ask that your information is removed from our company, this will be actioned in line with our subject access request policy available to view here.

You can review our Data Protection policy here and our Data retention policy here.

For photo and video publishing permission, please download a copy of our Media release Form (2021)

If you have any queries about this privacy and cookies policy, please contact Clare Vale – Managing Director.

0843 178 0783

Sign Solutions, Unit 1, Rectory Court, Old Rectory Lane, Alvechurch, Birmingham B48 7SX

About cookies

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

Cookies can be used by web servers to identify and track users as they navigate different pages on a website, and to identify users returning to a website.

Cookies may be either “persistent” cookies or “session” cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies on this website

We use both session cookies and persistent cookies on this website.

How we use cookies

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. The cookies used on the website include those which are strictly necessary cookies for access and navigation, cookies that track usage (performance cookies), remember your choices (functionality cookies), and cookies that provide you with targeted content or advertising.

We may use the information we obtain from your use of our cookies for the following purposes:

  1. to recognise your computer when you visit the website
  2. to track you as you navigate the website, and to enable the use of any e-commerce facilities
  3. to improve the website’s usability
  4. to analyse the use of the website
  5. in the administration of the website
  6. to personalise the website for you, including targeting advertisements which may be of particular interest to you.

Third party Cookies

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. The IP address will be truncated before transmission. On our behalf Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet activity in connection with the use of the website. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however please note that if you do this you may not be able to use the full functionality of this website. In addition to that you may prevent the collection of the information generated by the cookie about your use of the website (including you IP address) and the processing of this data by Google if you download and install the browser plug-in available here.

We use Paypal buttons to enable purchase of our courses, their third part cookie policy can be found here.

Deleting cookies

You can also delete cookies already stored on your computer:

  1. in Internet Explorer, you must manually delete cookie files;
  2. in Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you “clear private data” (this setting can be changed by clicking “Tools”, “Options” and “Settings” in the “Private Data” box) and then clicking “Clear private data” in the “Tools” menu.
  3. in Google Chrome you can adjust your cookie permissions by clicking “Options”, “Under the hood”, Content Settings in the “Privacy” section. Click on the Cookies tab in the Content Settings.

Doing this may have a negative impact on the usability of many websites.