Trusted by an array of companies in supporting them to become accessible
We are trusted by
We are contracted to public and private sector clients all around the UK, to ensure Deaf and hearing people can communicate in any scenario. Our high quality, specialist interpretation and translation services have allowed us to build wonderful relationships with our clients up and down the country.
Fidelity
If British Sign Language is your first or preferred language you can contact Fidelity using a live BSL video interpreter.
You will connect instantly with interpreters through InterpretersLive! A free online service provided by us, Sign Solutions. You don’t need to book calls in advance: you can talk to Fidelity through InterpretersLive! any time between our normal office hours Monday to Friday.
Railway information translations
Working with LB Foster we are making passenger information more accessible within stations. Our solution provides passenger communication in British Sign Language, providing an accessible experience for Deaf rail users.
“Our journey to inclusivity wouldn’t have been possible without our esteemed partners at Sign Solutions. Their expertise in video translations and quality assurance has been the cornerstone of our project’s success. Their professionalism shines through in every last-minute request, delivering excellence without fail.” Anthony Thompson, LB Foster.
Lloyds Bank Foundation for England and Wales
Lloyds Bank Foundation has been using British Sign Language (BSL) and Speech to Text typists for their events and webinars to reduce barriers and allow people to access their information in multiple formats.
Feedback from the team has been amazing: “We’ve been using Sign Solutions for just over a year now, and during this time the service provided to book interpreters has been incredibly easy. In addition, Sign Solutions have advised us on how best to include interpreters during our events to make them as accessible as possible. Their willingness to engage throughout our planning purpose has been brilliant. This is a partnership that we look forward to continuing.”
Access to Work: John Lewis
Deaf employee of John Lewis uses Access to Work by DWP, to pay for communication support in her job role.
Sign Solutions provide the communication methods required and Deaf Awareness training for the team at John Lewis to be able to work with Tatiana and Deaf customers. Accessible video showing an insight into using Access to Work and breaking workplace barriers.
NHS
Barnet Council
Barnet council launched a British Sign Language (BSL) video interpreting service, InterpretersLive!, two years ago that assists deaf and hard of hearing residents access its contact centres.
As part of the process, the Council has engaged with residents alongside InterpretersLive! provider, Sign Solutions, to test this tool and will continue to work with the community to ensure service offerings can be improved for residents.
This refreshed video (2024) shows an update on our partnership with the Council who continue to break communication barriers.
Clare Vale, Managing Director, Sign Solutions said: “Sign Solutions are delighted to be partnering with Barnet Council to provide our on-demand video interpreting service, InterpretersLive!. Residents of Barnet Council will now be able to access council services through their first or preferred language of BSL.
Three
“InterpretersLive! have provided Three with a new method of access to our customers via BSL translators. Their excellent quality and service and speed of response has seen our Video Relay service become more popular with our growing customer base.
We’ve found Sign Solutions to be supportive and engaging, providing feedback and information to us that they feel would be of benefit to improving our service contact points.”
Conwy County Borough Council
“Conwy County Borough Council started a 12 month pilot with InterpretersLive! in December 2018. Sign solutions provided excellent support during the set up phase, which all went smoothly. We had quick responses to any query and they were more than willing to work with us to ensure that all information was available in Welsh as well as English and BSL. It’s great that we can now communicate either through our web, the app, skype, or face-to-face at our receptions.
The feedback from the Deaf community has been fantastic – it’s a significant shift to be able to communicate immediately rather than wait and book an interpreter, and calls are always answered promptly by Interpreters live! We’re also excited about rolling out the bilingual e learning modules to staff so that we can raise Deaf awareness and introduce staff to some commonly used BSL words.”
Virgin Media
“Virgin Media introduced Video Relay back in April 2014 and it has provided our most vulnerable customer with another accessible route to contact our frontline teams. I found the implementation of this service really easy and the guys from Sign Solutions were on hand to support every step of the way.
Popularity and usage of this service has increased over time and it is really easy to increase and decrease our minutes package to meet demand, so that we are not paying for minutes that are not being used and simply adapts to the needs of the business.
I have had a really positive experience using and working with this company and long may our relationship continue.”
Solihull College
Sytner Mercedes-Benz
Michelle Mirfin, HR manager at Sytner’s Mercedes-Benz division, said: ‘One of Sytner’s team philosophies is to embrace diversity and inclusivity.
“So to be able to incorporate the InterpretersLive! service within our Sytner Mercedes-Benz dealerships further supports our local deaf communities.
‘The platform is easy for our staff and customers to use and removes communication barriers by enabling them to communicate in person straight away.
‘It means we can fully support our deaf customers and provide them with the best experience possible.”