As part of the Purple Tuesday Change Programe, Sign Solutions visited Cornbow Shopping Centre in Halesowen, Birmingham to spread awareness about how to make stores more accessible to their Deaf customers.
In the afternoon they then attended the #ChattyCafe Scheme at Hagley St Barista, it was great to meet the Mayor of West Midlands and the Mayor of Dudley!
Disability Confident Jobs Fair
Sign Solutions and DWP designed a second event in October, following up the ‘How to Become Disability Confident’ event, to help job seekers find new and exciting opportunities.
People with disabilities often find it difficult to find jobs that are willing to make reasonable adjustments to suit their needs. This jobs fair was held to give out employer advice, from Job centre plus, Sign Solutions communication support, Dudley college employment support and Access to work funding advice.
How to become a Disability Confident Employer and access untapped pool of talent!
‘How to become a Disability Confident Employer and access untapped pool of talent!’ event took place in October 2019 at Sense TouchBase Pears, Selly Oak, Birmingham.
This wonderful event was designed by Sense, DWP and Sign Solutions to help HR, recruitment and talent professionals to attract, recruit and retain disabled talent.
Interesting topics were discussed on the day:
What is the scheme, how to apply and obtain, how to attract and advertise roles.
How employers can make adjustments to attract and retain disabled talent.
How to support Deaf employees.
How to fund ‘reasonable’ adjustments through Access to Work
Disability Confident employers on the journey and how their adjustments have been a success
Disabled employee’s journey talk
Disability Confident Networking
Bayley's of Bromsgrove use InterpretersLive! for their customers
Bayley’s of Bromsgrove coffee shop located in the heart of Worcestershire, received their first Deaf customers.
Jack Bayley, the owner of Bayleys of Bromsgrove said “Two customers came in today to order two drinks and asked to use InterpretersLive! so I opened the app and an Interpreter immediately answered. It was really easy to use and the order ran really smoothly. The customers were very happy with their experience here. It was great to be able to communicate.”
Deaf shoppers now have greater high street access
Sign Solutions, have launched their latest initiative on Bromsgrove high street, Worcestershire. Providing their online video interpreting app, Interpreterslive! Deaf shoppers now have the ability to immediately communicate in British Sign Language, with retailers.
Funding for the initiative has been provided by the Bromsgrove District Council who are committed to helping Deaf people interact with a range of high street outlets including shops, pubs, solicitors and estate agents.
The app, which can be used on phones, tablets and computers, was launched on Wednesday, 6th March 2019, at the popular coffee shop ‘Bayleys of Bromsgrove’ where owner and manager, Jack Bayley, and Clare Vale, Managing Director of Sign Solutions, demonstrated the system to members of the Council and BBC media.In attendance was Cllr Karen May, the Council’s portfolio-holder for Economic Development, who said: “There’s always more reasons to shop in Bromsgrove as the town continues to grow and develop. This latest initiative means that even more people can access our wonderful array of shops, cafes, restaurants and service providers”.
Bromsgrove District Council is providing funding that will allow retailers to sign up to an initial 12-month pilot scheme. The only time a retailer incurs a cost is when the service is used, and a Sign Language interpreter interprets, enabling the customer and the trader to communicate.
Deaf visitors can use the app on their phone or tablet, or a device installed by the outlet. The app launches an immediate call to an interpreter who can see the service user. The Deaf person’s British Sign Language is then translated into English to be understood by the retailer.
Sign Solutions’ Managing Director, Clare Vale said:
“The aim of Sign Solutions, over the last 20 years, has been to enable Deaf people to have equal access to all products, services and support. We are augmenting this through the introduction of our video interpreting service. This access is available
immediately and on-demand for short and emergent communication requirements.
As we were already providing our ‘InterpretersLive!’ video service to retailers online, enabling customers who use BSL to connect over the phone via an interpreter, it seemed a natural progression to help those same retailers communicate with customers in person. Through this high street launch we are able to introduce the concept to other retailers and make shopping and dining experiences accessible to all. I am delighted that this has been picked up by Bromsgrove District Council, as I believe it will be a huge benefit to the town.”
Sign Solutions are currently working with retail consortiums, Business Improvement Districts (BIDS), Town Centre Managers and Local Authorities.
Outlets that have signed up to the pilot programme will display a window sticker that shows Deaf people that they are an accessible retailer. The pilot is focused on the high street and market area of Bromsgrove with plans to expand the project soon.
So far 15 retailers have already signed up to the pilot and it is expected that many more will follow their example over the coming months. With a range of retailers already in the process of rolling out the app in Bromsgrove, it is hoped that other towns and cities will also recognise the benefits of the system and follow this great initiative.