In emergency situations, effective communication can be a matter of life and death. For members of the Deaf and Hard of Hearing communities, this can present significant challenges. That’s where British Sign Language (BSL) interpreters come in.
These skilled language professionals play a crucial role in bridging the communication gap, to ensure everyone can understand and respond appropriately during emergencies.
BSL/English interpreters provide the crucial service of facilitating communication between Deaf and Hearing people. They work to transfer spoken English into British Sign language for Deaf or Hard of Hearing people understand.
An interpreter is usually fluent in two or more languages and works in real-time. They simultaneously interpret the language that’s both signed and spoken by each party. Here’s how they can help in an emergency.
Why BSL interpreters play a crucial role in emergency situations
In emergency situations, the need for effective communication becomes even more critical. Here are several reasons why a BSL interpreter may be needed in such scenarios:
- Overcoming language barriers – Deaf individuals who communicate primarily using BSL may face difficulties in understanding verbal instructions or communicating their needs to emergency responders or service providers who don’t understand sign language. BSL interpreters bridge this language gap, ensuring accurate and clear communication.
- Access to information: During emergencies, it’s vital for Deaf individuals to receive essential information promptly. BSL interpreters facilitate the timely and accurate transmission of important details such as evacuation instructions, safety protocols, medical information and updates about the situation, ensuring Deaf individuals have equal access to crucial information.
- Medical attention – In medical emergencies, effective communication between healthcare professionals and patients is crucial for accurate diagnosis, treatment and informed decision-making. BSL interpreters enable clear communication, ensuring that healthcare providers understand the patient’s symptoms, medical history and preferences, and the patient understands the information and instructions provided by the healthcare team, their treatment plans clear to follow.
- Personal safety – In emergency situations, Deaf individuals may encounter hazards or require assistance. BSL interpreters can relay vital information regarding safety procedures, evacuation routes and potential risks, helping to ensure the personal safety and well-being of Deaf individuals during these high-stress situations.
- Advocacy and support – BSL interpreters play a vital role in advocating for Deaf individuals’ rights and ensuring their needs are understood and met during emergency situations. They can help convey any specific accommodations or support required, ensuring Deaf individuals are treated with dignity and receive the necessary assistance.
Having a BSL interpreter present in emergency situations enables effective communication and access to information, and ensures the safety, well-being and inclusion of Deaf individuals. Their presence facilitates timely and accurate exchanges of critical information and enhances overall emergency response efforts.
How to communicate with BSL interpreters during an emergency
When an emergency arises, it’s essential to understand how to effectively communicate with BSL interpreters and members of the Deaf community.
Establish and maintain eye contact
Ensure the Deaf or Hard of Hearing individual and the interpreter can see each other clearly. Maintain eye contact with the person you’re communicating with, even when the interpreter is present. This connection fosters a sense of inclusivity and respect.
Speak clearly and naturally
Address the person you’re communicating with directly, using a natural speaking pace. The interpreter will relay your message accurately, so there’s no need to speak slowly or over-emphasise your words. This can often hinder communication more than it can help.
Be patient
It takes time for BSL interpreters to process information and relay it accurately. Give them sufficient time to interpret and convey messages. Avoid interrupting or speaking simultaneously with the interpreter or the person you’re addressing.
Use visual aids and gestures
If applicable, use visual aids or gestures to enhance communication. Pointing to maps, diagrams or important objects can help provide additional context and clarity.
What is 999 BSL and how does it work?
999 BSL is the UK’s first emergency video relay service in BSL. It works by users going to the 999 BSL app or website to make a 999 emergency call. A BSL interpreter appears on the screen before getting through to the 999 operator, where the interpreter can then relay the conversation.
The 999 BSL service is only for emergency situations. If you have questions about the overall service, you should email 999 BSL with your query. Don’t use the emergency call button.
To learn more about the 999 BSL service, visit the website.
Find a British Sign Language interpreter for your hospital or medical practice
BSL interpreters play a vital role in facilitating communication and access for Deaf people. Sign Solutions offers BSL interpreting, translation and consultancy to help make organisations more accessible to Deaf customers, and to provide equal opportunities for Deaf individuals and the community.
For further details and advice, please phone 0121 447 9620, email bookings@signsolutions.uk.com, or contact us via a BSL video interpreter using InterpretersLive! via the website or app.
