Trusted by an array of companies in supporting them to become accessible
We are trusted by
We are contracted to public and private sector clients all around the UK, to ensure Deaf and hearing people can communicate in any scenario. Our high quality, specialist interpretation and translation services have allowed us to build wonderful relationships with our clients up and down the country.
Michelle Mirfin, HR manager at Sytner’s Mercedes-Benz division, said: ‘One of Sytner’s team philosophies is to embrace diversity and inclusivity.
“So to be able to incorporate the InterpretersLive! service within our Sytner Mercedes-Benz dealerships further supports our local deaf communities.
‘The platform is easy for our staff and customers to use and removes communication barriers by enabling them to communicate in person straight away.
‘It means we can fully support our deaf customers and provide them with the best experience possible.”
“Virgin Media introduced Video Relay back in April 2014 and it has provided our most vulnerable customer with another accessible route to contact our frontline teams. I found the implementation of this service really easy and the guys from Sign Solutions were on hand to support every step of the way.
Popularity and usage of this service has increased over time and it is really easy to increase and decrease our minutes package to meet demand, so that we are not paying for minutes that are not being used and simply adapts to the needs of the business.
I have had a really positive experience using and working with this company and long may our relationship continue.”
Conwy County Borough Council
“Conwy County Borough Council started a 12 month pilot with InterpretersLive! in December 2018. Sign solutions provided excellent support during the set up phase, which all went smoothly. We had quick responses to any query and they were more than willing to work with us to ensure that all information was available in Welsh as well as English and BSL. It’s great that we can now communicate either through our web, the app, skype, or face-to-face at our receptions.
The feedback from the Deaf community has been fantastic – it’s a significant shift to be able to communicate immediately rather than wait and book an interpreter, and calls are always answered promptly by Interpreters live! We’re also excited about rolling out the bilingual e learning modules to staff so that we can raise Deaf awareness and introduce staff to some commonly used BSL words.”
Bayley's of Bromsgrove
“InterpretersLive! have provided Three with a new method of access to our customers via BSL translators. Their excellent quality and service and speed of response has seen our Video Relay service become more popular with our growing customer base.
We’ve found Sign Solutions to be supportive and engaging, providing feedback and information to us that they feel would be of benefit to improving our service contact points.”