Trusted by an array of companies in helping them become accessible to all

We are trusted by

We are contracted to public and private sector clients all around the UK, to ensure Deaf and hearing people can communicate in any scenario. Our high quality, specialist interpretation and translation services have allowed us to build wonderful relationships with our clients up and down the country.

Virgin Media

“Virgin Media introduced Video Relay back in April 2014 and it has provided our most vulnerable customer with another accessible route to contact our frontline teams. I found the implementation of this service really easy and the guys from Sign Solutions were on hand to support every step of the way.

Popularity and usage of this service has increased over time and it is really easy to increase and decrease our minutes package to meet demand, so that we are not paying for minutes that are not being used and simply adapts to the needs of the business.

I have had a really positive experience using and working with this company and long may our relationship continue.”

Conwy County Borough Council

“Conwy County Borough Council started a 12 month pilot with InterpretersLive! in December 2018. Sign solutions provided excellent support during the set up phase, which all went smoothly. We had quick responses to any query and they were more than willing to work with us to ensure that all information was available in Welsh as well as English and BSL. It’s great that we can now communicate either through our web, the app, skype, or face-to-face at our receptions.

The feedback from the Deaf community has been fantastic – it’s a significant shift to be able to communicate immediately rather than wait and book an interpreter, and calls are always answered promptly by Interpreters live! We’re also excited about rolling out the bilingual e learning modules to staff so that we can raise Deaf awareness and introduce staff to some commonly used BSL words.”

Solihull College

Bayley's of Bromsgrove

Bayleys of Bromsgrove had their first Deaf customers back in May 2019, who used the InterpretersLive! BSL video interpreting service to order.
Jack Bayley, the owner of Bayleys of Bromsgrove stated “two customers came in today to order two drinks and asked to use InterpretersLive! so I opened the app and an Interpreter immediately answered. It was really easy to use and the order ran really smoothly. The customers were very happy with their experience here. It was great to be able to communicate.”

Three

“InterpretersLive! have provided Three with a new method of access to our customers via BSL translators. Their excellent quality and service and speed of response has seen our Video Relay service become more popular with our growing customer base.

We’ve found Sign Solutions to be supportive and engaging, providing feedback and information to us that they feel would be of benefit to improving our service contact points.”