Sign Solutions
Sign Solutions is a language and learning company, specialising in interpretation support for Deaf people, we provide BSL interpreting; face-to-face and via video, BSL translations, expert witness reports, BSL and CPD training and deaf awareness training via e-learning, 24/7/365 throughout the UK.

Latest News from Sign Solutions

Northern Power Grid



NEWS RELEASE

04 September 2019

NORTHERN POWERGRID LAUNCHES NEW SERVICE TO SUPPORT CUSTOMERS

 

Northern Powergrid, the company responsible for the electricity network that powers everyday life for more than 8 million people across the North East, Yorkshire and northern Lincolnshire, has launched a new service to help customers who are British Sign Language users get the information they need about an electricity connection or power cut.

 

The innovative InterpretersLive! video interpreting service, delivered in partnership with Sign Solutions, connects customers to an online, fully qualified British Sign Language interpreter with just one click. The interpreter will then communicate in real-time with customer advisors in Northern Powergrid’s award-winning contact centre.

 

Catherine Harris, Northern Powergrid’s consumer vulnerability manager, said: “We want our customers to receive the support they need, when they need it, and have a real choice when it comes to talking with us about getting an electricity connection or receiving support in a power cut. 

 

“By working with a specialised organisation like Sign Solutions, we’re able to provide increased accessibility, for our customers who use British Sign Language, as their first and preferred language.  This new video interpreting service is easy to use and will help improve peoples’ experience with us.  We hope it will help make a real difference for thousands of people in the communities we serve who are deaf.”

 

Clare Vale, managing director of Sign Solutions, said: “Northern Powergrid is using technology to become more inclusive and help deaf customers lead an independent life. This is a positive step forward and will help transform the way the electricity network operator interacts with its customers across the region.”

 

Customers who’d like to use the service will need a computer, tablet or phone that has a camera and internet connection and should visit northernpowergrid.com/BSL-interpreter

Sign language interpreters will be available seven days a week between 8am and midnight.  The new video interpreting service builds on Northern Powergrid’s existing Text Relay and Minicom services which support customers who are deaf or have hearing loss and find communicating by telephone difficult.

 

Northern Powergrid also has a free Priority Services Register for anyone with a disability, medical condition or a very young family, who may need greater assistance during a power cut. Local people, regardless of who they choose to buy their electricity supply from, can sign up  online  or by calling the electricity network operator’s Powergrid Care team on 0800 169 2996.

 

 

Media contact: Joanne Kerrigan, Communications Manager on 0800 500 3175

 

Notes to editor:

·        Northern Powergrid is the electricity distribution business for North East England, Yorkshire and northern Lincolnshire.  The company delivers power safely and reliably to 8 million customers across 3.9 million homes and businesses.

·        105 is the free number people in England, Scotland and Wales can call to report or get information about power cuts in their area or report damage to electricity power lines and substations. Funded by electricity distributors, including Northern Powergrid, it routes people to their local network operator. The service was launched in September 2016.

·        Northern Powergrid’s network consists of more than 63,000 substations and 60,000 miles of overhead power lines and underground cables, spanning some 9,650 square miles.





Interpreting & other communication services

We are able to provide a full range of communication professionals available for Deaf, Deafblind and hard of hearing users in any domain, be it legal, business, medical, educational, conference, community, theatre, etc: 

  • British Sign Language (BSL)/English Interpreters (NRCPD Registered)
  • Lipspeakers (NRCPD and/or Association of Lipspeakers Registered)
  • Deafblind interpreters: Visual Frame, HandsOn or Manual (NRCPD Registered)
  • Speech-to-text operators (Palantype and SpeedText) (NRCPD/BIVR or AVSTTR Registered)
  • Notetakers (electronic and manual [hand-written]) (NRCPD Registered)
  • Deaf Relay Interpreters (Language intermediaries for Deaf people who are not fluent in BSL)
  • Deaf Intermediaries: Deaf intermediaries to support vulnerable Deaf adults/children in legal proceedings (Home Office accredited)
  • BSL/English translations (video, DVD, website etc)
  • UK Registered Expert Witness Services (Interpreting/Translation issues)Lip-reading services (CCTV, covert surveillance, etc)

Is it ‘interpreter’ or ‘signer’?

Many people refer to Sign Language interpreters as ‘signers’, however this is an incorrect term. They describe a BSL (British Sign Language) interpreter as a ‘signer’ because they use Sign Language, i.e. they sign in order to communicate. The common language for Deaf people in the UK is BSL (British Sign Language); therefore these Deaf people require interpreters for many aspects of life.

There is no one way to interpret – interpretation is subjective to the interpreter (or ‘signer’ as some hearing people incorrectly term them), therefore every interpretation will be different.

The company was launched as the first independent Sign Language interpreting agency, and here at Sign Solutions, we are Sign Language specialists, i.e. we specialise in the field of BSL (British Sign Language) and interpreting. Our reputation is well established within the industry of interpreting; 75% of all NRCPD interpreters are registered with us and take freelance work through us. We are now one of Britain’s leading providers of interpretation and translation services.

We are available 24/7, and offer competitive rates with no administration charges.

BSL (British Sign Language) Translations

Translation is a carefully prepared and considered piece of work involving the translation of written text from one language to another. It is performed by a translator, and it is different to an interpretation; it is more exact.

A ‘for information’ translation, also  known as a ‘sight translation’, is an accurate but unpolished piece of work that is produced in-house using a camcorder (English to BSL) or using standard printing and letter/document formats, or alternatively, audio tape (BSL to English).  They are produced faster and much more cheaply than a publication translation.  Sight translation is suitable for letters or information that is intended for individual/personal use only.  Examples range from an explanation of a leaflet to court/tribunal judgements.

Sight translations

Sight translation is suitable for letters, video-letters or information that is intended for individual/personal use only. Examples range from an explanation of a leaflet to court/tribunal judgements.

Public Translations

A ‘publication translation’ requires a much higher standard of preparation, accuracy, fidelity, clarity and quality and will be filmed in a professional recording studio. The final product will reflect the style/image of the source material and of your company/product.

Publication translations are required for any documents where it is important to portray a professional image.

Because they are filmed in professional recording studios, the cost will be greater than that of a sight translation.

It is almost always preferable to use a Deaf presenter for ‘publication translations’. This is because the Deaf person will have first language fluency and this creates an instant rapport with your Deaf audience. The majority of BSL (British Sign Language) interpreters (or ‘signers’ as some hearing people incorrectly term them) only have second language fluency and their translations can be immediately recognised as a non-native production. This is because the BSL (British Sign Language) may not flow as smoothly as it should, i.e. word order or choice of vocabulary may be unduly influenced by the English source text. It is equivalent to listening to a heavily accented and perhaps ungrammatical foreign person presenting in English. This lowers the quality of your product and can often alienate your client.  Using a Deaf person will not usually incur any extra expense.

With Sign Solutions you can be sure that the final product will be an accurate and high quality translation.

BSL (British Sign Language) & Interpreter Training

We are an award-winning and accredited NVQ6 Training & Assessment Centre dedicated to the provision of high-quality training, assessment, monitoring and continuing professional development (CPD) for BSL/English Interpreters and other professionals who use BSL (British Sign Language) on a regular basis. We also provide Deaf Awareness Training and Levels 1-6 BSL (British Sign Language) courses for individuals and organisations.

We can deliver training courses anywhere in the UK, and can tailor the training to suit your needs; therefore the training will be bespoke. This can be done for any course: BSL (British Sign Language), Interpreting or Deaf Awarene.

Our course portfolio includes:

Level 6 NVQ Diploma, Sign Language Interpreting
Level 6 NVQ Certificate in BSL (British Sign Language)
BSL/Interpreting Level 6 Development Training
NVQ3 in BSL (British Sign Language)
BSL (British Sign Language) Level 1
BSL (British Sign Language) Level 2
Deaf Awareness face-to-face training & via e-learning
Introduction to BSL (British Sign Language) Linguistics
Induction into Police & Magistrates’ Court Interpreting
Professional Deaf Relay training
Introduction to Interpreting in Mental Health Settings
Advanced English for Interpreters
Language Processing & Coping Strategies
Intensive Voice-Over Training (BSL-to-English)
Intensive English-to-BSL Training
Totally CPD (a chance to earn all your CPD points in one course)

Sign Solutions provide the largest range of CPD (Continuing Professional Development) training courses of any UK Sign Language agency; therefore if you are a BSL (British Sign Language) interpreter, who is looking to develop your interpretation skills and knowledge of interpreting and BSL (British Sign Language), why not sign up to one of our CPD (Continuing Professional Development) training courses?

Innovations

We offer various innovations available to both Deaf and hearing people – whether an interpreter or not – to assist in communication between the two communities. In addition to in-house training, we provide Deaf Awareness via e-learning; this method raining is available online and so provides an alternative to Deaf Awareness training face-to-face. The user(s) will receive a certificate of Deaf Awareness upon completion of the course.

In addition, we offer a finger-spelling app which provides the first steps for a hearing person to communicate with a Deaf person. It teaches the user how to spell their name in BSL (British Sign Language), and the finger-spelling is demonstrated by a Deaf presenter.

Our Head Interpreter has also developed a range of Training DVDs which aim to help interpreters improve their BSL (British Sign Language) kills. Each training DVD contains two discs: one for interpreting English-to-BSL and the other for interpreting BSL-to-English. Each individual nstructured CPD points when completed.

He has developed a supplementary DVD which is designed specifically to assist interpreters working in police settings. Police cautions can often cause difficulties, and this DVD is designed to assist interpreters in interpreting this challenging procedure. The DVD is intended to be used as a guideline for interpreters; it features three Deaf people providing alternative ways of interpreting the caution.

Expert Witness

Here at Sign Solutions we offer a diverse team of expert witnesses. An Expert Interpreter/Witness is someone who has specialised knowledge in BSL (British Sign Language), beyond that of a regular BSL interpreter, and can advise and/or work with counsel on specific language and cultural issues relevant to Deaf people, British Sign Language and Interpretation. They can provide accurate transcripts of police interviews with Deaf people, and verify the accuracy of in-court interpretations. Expert witnesses are indispensable in high-profile legal assignments.

It is inevitable that interpreters will make mistakes, and without establishing that the Deaf person understands what is being asked of them during the interview/court hearing and verifying the accuracy of every minute aspect of interpretation, the outcome of the court case could very well be compromised. Sign Solutions currently offers six Expert Witnesses.