eLearning Courses

Online Training Options

Increase your knowledge with popular training topics. Our eLearning courses mean you can enjoy learning flexibly at your own pace. They cover a variety of important topics, from health and safety and safeguarding, to lone working, disability awareness and data protection. Courses are categorised to make it easier to search for specific topics and prices can be found at the bottom of this page.

Health & Wellbeing

Course Outline

This course introduces the spectrum of autism and how autism affects people in different ways. this course has been developed with subject matter experts from Accomplish: a specialist, outcome focused provider of support for people with Mental Health needs, Learning Disabilities, Autism and Acquired Brain Injuries. 

Objectives

  • Outline why it is important to recognise that each individual on the autistic spectrum has their own individual abilities, needs, strength, preferences and interests
  • Identify reasons why individuals with an autistic spectrum condition may exhibit certain behaviours
  • List ways of ensuring that support provided is consistent, both within own approach and with that of others.

Course Outline

This course aims to provide the learner with a basic understanding of the knowledge behind the techniques used in emergency first aid situations. It will introduce all aspects of basic life support; these are the first steps of first aid. This includes resuscitation, recovery position, choking and anaphylaxis. It should be accompanied by face-to-face training and assessment. 

Objectives

  • Establish the characteristics of positive and negative customer service and discover how to deliver outstanding customer service  
  • Select a personal approach to create a good first impression        
  • Discover good listening techniques         
  • Identify the key skills required to deal with customer complaints    
  • Develop a personal approach to improve everyday communications and customer interactions

Course Outline

This course has been designed to provide advice and guidance for the use of chaperones and the procedures that should be in place for consultations, examinations and investigations.

Objectives

  • Recognize a chaperone’s role and responsibilities 
  • Recognize patients’ entitlements to a chaperone 
  • Follow correct protocol during intimate examinations 
  • Follow the correct process to raise concerns

Course Outline

This awareness course has been designed to show the learner why it might be necessary to breach client confidentiality, to identify how to meet and promote the communication needs of the individual and how to use appropriate communication tools. 

Objectives

  • Identify how to meet and promote the communication needs of the individual
  • Outline how to use appropriate communication tools
  • Discover why it may be necessary to breach client confidentiality

Course Outline

This course aims to provide the learner with the skills and knowledge to be able to recognize the stages of dementia, identify dementia as a disability, list the most common types of dementia and their causes and identify factors relation to an individual’s experience of dementia.

Objectives

  • Recognise the stages of dementia
  • Identify dementia as a disability
  • List the most common types of dementia and their causes
  • Identify factors relating to an individual’s experience of dementia

Course Outline

This course gives a basic overview for caring for someone at the end of their life and is designed to show the learner how to identify the priorities for care at end of life, recognise the importance of Advanced Care Planning and outline basic end of life symptom management.

Objectives

  • Identify the priorities for care at end of life
  • Recognise the importance of advanced care planning
  • Outline basic end of life symptom management

Course Outline

This course aims to support the learner in how to recognize how someone may feel if they have learning disabilities and discover how positive attitudes will improve the care those with learning disabilities will receive. Learners will also be able to identify adjustments to care that may have to be made as well as how to support individual’s in accessing healthcare.

Objectives

  • Recognize how someone may feel if they have learning disabilities
  • Discover how positive attitudes towards those with learning disabilities will improve the care and support they receive
  • Identify adjustments that might needs to be made the way care and support is provided if someone has learning disabilities
  • Discover how to support individuals with learning disabilities in accessing healthcare

Course Outline

The Mental Capacity Act gives clear information for supporting people who lack the capacity to make decisions.

This course illustrates the processes of decision making, capacity assessments, decisions for the benefit of the individual, and bodies who work under the Mental Capacity Act.  

Through two case studies (Tommy and Jean) this course will describe an overview of the Mental Capacity Act and Deprivation of Liberty Safeguards and how to:

  • Assess service users’ capacity when applying the key principles of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards
  • Recognise how these may be relevant to service users and how they may impact on your own practice
  • Follow the assessment process required for assessing mental capacity
  • Outline the supporting framework and roles of others specific to these

Course Outline

Mental health issues are common. However these issues are often complex. There are a large number of different types of mental health needs, and the range of symptoms people can experience is varied and wide-reaching.

Through three case studies (Steve, Danielle and Louisa) this course will cover an overview of mental health issues and how to:

  • List how someone may feel if they have mental health conditions such as; psychosis, depression, anxiety
  • Discover how positive attitudes towards those with mental health conditions will improve the care and support they receive
  • Identify adjustments that might need to be made to the way care and support is provided if someone has mental health conditions such as; psychosis, depression, anxiety

Course Outline

This course has been designed to provide all healthcare workers and healthcare professionals who are patient facing, or have any interaction with individuals or their care records, with the knowledge of the legal and moral requirements for obtaining consent.

OBJECTIVES

  • Recognise the importance of consent
  • Follow procedures to obtain consent
  • Assess capacity in relation to consent
  • Document the consent process with an individual
  • Follow procedures if an individual refuses treatment

Course Outline

This course will enable the learner to recognize the reasons for behaviours which challenge and to help them identify the different physical and/or mental health conditions that can lead to behavioural challenges. The course aims to encourage the learner to adopt a person centered approach and to be able to outline strategies to minimise behavioural challenges.

OBJECTIVES

 

  • Recognise the reasons for behaviours which challenge
  • Identify the different physical and/or mental health conditions that can lead to behavioural challenges and adopting a person-centered approach
  • Outline strategies that include de-escalation techniques to minimize behavioural challenges

Safeguarding Courses

Course Outline

This course aims to ensure the learner has the knowledge and understanding of how to recognize and report abuse within the workplace, ensuring they are working to the local Multi-Agency Safeguarding Adults Procedures.

OBJECTIVES

 

  • Recognise types and signs of abuse
  • Respond to abuse by following safeguarding procedures
  • Identify ways to reduce the likelihood of abuse and reporting unsafe practices
  • Identify the roles of different agencies in safeguarding and protecting individuals from abuse

Course Outline

This course will illustrate the process of decision making, capacity assessments, decisions for the benefit of the individual and bodies who work under the Act. 

This course is designed to guide the learner and for making a decision on their behalf if necessary. 

Objectives

  • Assess service users “capacity” when applying the key principles of the Adults with Incapacity (Scotland) ACT 
  • Outline the supporting framework and the roles of others specific to these
  • Recognise how the Adults with Incapacity (Scotland) Act may be relevant to services users and how it impacts on your own practice

Course Outline

This course has been designed to provide advice and guidance to understand how a vulnerable person might be feeling and to provide confidence in initiating a conversation.

This course is presented through four case studies (Neil, Sarah, Jake and Armin) o cover how to:

  • Recognise the signs of someone vulnerable to extremism
  • Discover how to safeguard against extremism
  • Identify when is appropriate to raise concerns

Course Outline

This course aims to provide the learner with the knowledge and understanding of types of child abuse and how to recognize the signs, the actions to take in response to safeguarding concerns and the support required following a safeguarding referral. It also covers the risks and possible consequences for children and young people of being online.

OBJECTIVES

  • List the actions to take in response to safeguarding concerns
  • Outline the support required follow a safeguarding referral
  • Identify the risks and possible consequences for children and young people of being online

Course Outline

This course aims to provide the learner with the skills and knowledge to be able to identify the grooming process, identify child sexual exploitation and recognise the impact of child exploitation 

OBJECTIVES

  • Identify child sexual exploitation
  • Identify the grooming process
  • Recognise the impact of child sexual exploitation
  • List the actions to take in response to safeguarding concerns

Workplace Practices

Course Outline

The course will enable the learner to: contribute to the implementation of and follow their organisation’s anti-bullying policy & procedures regarding bullying; outline how to provide support to keep young people safe from bullying, & the action they should take if it occurs; and identify the role technology can play in bullying behaviour.

OBJECTIVES

 

  • Classify types of bullying
  • Follow your school’s anti-bullying policy and procedures for reporting signs of bullying
  • Outline how to support children to keep themselves safe from bullying and the action they should take
  • Identify the role technology can play in bullying behaviour

Course Outline

Everyone wants to work in an environment in which they feel safe and supported, and in which the potential for conflict is understood and managed properly. This course will enable the learner to identify strategies to manage workplace conflicts and identify key communication skills that will help to deescalate conflict situations.

OBJECTIVES

  • Discover good listening techniques
  • Identify strategies to manage workplace conflicts
  • Identify key communication skills that help to de-escalate conflict

Course Outline

This course aims to provide these working with customers with the information and skills needed to deliver a consistently high level of customer service within their daily activity and workplace.

OBJECTIVES

 

  • Establish the characteristics of positive and negative customer service and discover how to deliver outstanding customer service
  • Select a personal approach to create a good first impression
  • Discover good listening techniques
  • Identify the key skills required to deal with customer complaints
  • Develop a personal approach to improve everyday communications and customer interactions

Course Outline

The purpose of this eLearning course is to explain what must be done to preserve the security and confidentiality of personal data and to ensure that learners comply with Data Protection Laws, including the new General Data Protection Regulation (GDPR) set by the EU.

OBJECTIVES

 

  • Examine the consequences of not securing personal data
  • Identify and apply the principles of the GDPR

Course Outline

This course has been designed to show learners that promoting a culture of openness is a prerequisite to improving customer safety and the quality of our health and social care systems.

OBJECTIVES

 

  • Classify Duty of Candour and recognise best practice
  • Distinguish between various levels of harm and associated actions and which are notifiable safety incidents
  • Identify recording requirements

Course Outline

To treat people as individuals, we need to value their beliefs and preferences and not treat them as a diagnosis. This eLearning course aims to ensure that the learner has the knowledge and understanding to be able to work to best practice. This course reviews key terms and introduces the learner to types of unlawful discrimination.

OBJECTIVES

 

  • Identify how you can work in an inclusive way
  • Challenge discrimination to promote change
  • Identify a range of sources of information, advice and guidance

 

Course Outline

This course reveals human nature and the actions to take upon discovering a fire, or on hearing the fire alarm and aims to raise awareness of the importance of fire safety for all staff. 

OBJECTIVES

 

  • Identify your roles and responsibilities
  • Identify practices that prevent fires starting and spreading
  • Outline emergency procedures – evacuation
  • Outline emergency procedures – extinguishers
  • Fire risk assessment

Course Outline

This eLearning course will provide the learner with general knowledge of health and safety procedures that are related to their workplace. The aim is that the learner will understand the responsibilities of health and safety in the work setting.

OBJECTIVES

 

  • Classify the main health & safety responsibilities
  • Identify reasons we comply with health and safety legislation and assess health and safety risks
  • Identify hazards and assess the risks posed
  • Select health & safety tasks that should not be carried out without special training

Course Outline

This course aims to raise the learner’s knowledge and awareness of infections common to the healthcare sector and the ways to minimise the risk of infection in the work place. 

OBJECTIVES

 

  • Identify the main ways an infection can get into the body
  • Identify your role in the prevention of avoidable infection
  • List common types of PPE and how and when to use them
  • Assess infection risks

Course Outline

By law, employees working alone should at all times be at no greater risk than other employees. This course identifies suitable control measures to mitigate risks and lists safe practices for lone working.

OBJECTIVES

 

  • Identify suitable control measures to mitigate risks
  • List safe practices for lone working

Course Outline

Personal Protective Equipment, or PPE, is equipment that will protect the user against health or safety risks at work. This short course aims to enable the learner to list common types of PPE and how and when to use them.

OBJECTIVES

 

  • List common types of PPE and how and when to use them

Course Outline

This course looks at the boundaries that provide the line between the expert and the individual using the service so that the learner can maintain an effective professional relationship. It covers how to support colleagues to maintain boundaries and how to recognize unacceptable practices.

OBJECTIVES

  • Discover the principles for maintaining professional boundaries
  • Identify how to support colleagues to maintain boundaries
  • Recognise unacceptable practices

Course Outline

This course has been developed in partnership with The Regard Partnership and aims to enable the learner to identify what constitutes sexual harassment, recognise sexual harassment and outline steps to take if they experience or witness sexual harassment.

OBJECTIVES

 

  • Identify what constitutes sexual harassment
  • Recognise sexual harassment
  • Outline steps to take if you experience or witness sexual harassment

Course Outline

This course is designed to familiarize the learner with the various time management strategies, tools and tips to enable the learner to take initiative for organizing their time.

OBJECTIVES

 

  • Explore the skills and techniques needed for effective time management
  • Choose skills and techniques to ensure your own time management is effective

CPD eLearning Course Prices

Find the course you want to buy using the drop-down lists below. Once selected you can pay securely through PayPal. For queries about our eLearning resources please Contact Us

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